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Elements and Performance Criteria

1. Plan and prepare for organising and monitoring wharf/terminal operations
   • Access, interpret and apply wharf/terminal operations documentation and ensure the work activity is compliant
   • Identify, select and obtain equipment, machinery and personnel and facilitate the safe and efficient loading and unloading of the ship
   • Liaise with supervisors and ensure the availability of adequate resources
2. Identify, assess and manage potential risks
   • Identify, address and report potential risks and hazards
   • Implement risk control measures
   • Advise supervisors of potential risks and maintain liaison until the risk is controlled
3. Monitor work performance and progress
   • Monitor and refine work methods and procedures in consultation with supervisors and operational personnel
   • Monitor work performance rates and identify and address delays
   • Monitor work practices and ensure compliance
   • Monitor environmental conditions
4. Monitor status of pending work
   • Monitor the status of pending work
   • Work in order of priorities taking into account the needs of the ship and the wharf/terminal
5. Solve problems and make decisions
   • Identify, resolve problems and make decisions
   • Resolve complaints and grievances
6. Complete shift and prepare for next shift
   • Complete shift activities and compile written shift summary report
   • Inform the next shift of operational status and details

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

implements the requirements, procedures and techniques for the safe, effective and efficient organising and monitoring of wharf/terminal operations including:

assessing and prioritising risks

analysing hazards and risks and applying control measures

identifying, selecting and obtaining resources

works effectively with others to undertake and complete the organising and monitoring of wharf/terminal operations that meets all the required outcomes including:

complying with written and verbal reporting requirements and procedures

communicating clearly and concisely with others to receive and clarify work instructions

communicating clearly and concisely with others to coordinate work activities

maintaining communications with supervisors throughout operations

demonstrates completion of organising and monitoring wharf/terminal operations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

implementing risk control measures

monitoring and refining work methods

monitoring, addressing and adjusting work performance rates

monitoring pending work status and prioritising

identifying and resolving issues, complaints and grievances

modifying activities to suit different situations and environments

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Knowledge Evidence

The candidate must demonstrate knowledge of the following when organising and monitoring wharf/terminal operations:

understanding of site layout

understand impact of job on enterprise and individual performance

estimation of size, shape and special requirements of loads

identification of container and goods coding, IMDG markings and, where applicable, emergency information panels

identification of protective clothing and safety precautions appropriate to different tasks

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